Privacy Policy

Last updated October 25, 2026

This policy explains how RepOnRing AI collects and uses information when businesses use our AI call answering service and when callers speak with it.

Information we collect

• Account data: name, email, business details, business hours, and phone numbers you provide.
• Call data: caller phone number, call audio recordings, transcripts, AI summaries, and details callers share (such as name, address, and the service needed).
• Billing data: handled by our payment processor (Stripe); we do not store full card numbers.
• Usage data: log and device information when you use the website and dashboard.

Call recording notice

Calls answered by the Service may be recorded and transcribed so the business can follow up, and at the start of each call the receptionist tells callers they are speaking with a virtual (AI) assistant and that the call may be recorded. If you do not want to be recorded, ask to be transferred or hang up and contact the business another way.

How we use information

To answer calls and capture requests, notify the business, book appointments, filter spam, provide the dashboard and reports, bill for usage, secure the Service, and improve it. We do not sell personal information.

Service providers

We share data with vendors that help us run the Service, such as voice AI, telephony and SMS, email delivery, hosting and database, calendar (if you connect it), and payments, only as needed to provide the Service.

Text messages

Mobile numbers and SMS opt-in data are not shared with third parties for their marketing. Reply STOP to any message to opt out, or HELP for help. Message and data rates may apply.

Retention

Recordings and transcripts are kept according to your plan (for example 7 days to 1 year for recordings) and deleted after that or when the account is closed, unless we must keep them longer by law.

Your choices and rights

Businesses can export or delete call data from their account. Callers should contact the business they called; we will help that business respond. Depending on where you live (for example California), you may have rights to access, correct, or delete your information.

Security

We use encryption in transit, access controls, and encrypted storage for sensitive tokens. No system is perfectly secure.

Children

The Service is not directed to children under 13.

Changes and contact

We will post updates here. For privacy questions or requests: Email hello@trycallkeep.com or see our contact page.