After-hours answering service for contractors
Burst pipes, no-heat calls and roof leaks don't wait for business hours. If you're a plumber, HVAC tech, roofer or electrician, the calls that come in at night are often the most urgent ones. Here's how to cover them without answering your phone at 2am yourself.
Choose your rules first
- Which calls are urgent? For example: active water leaks, no heat in freezing weather, sparking, or a roof leak during a storm.
- What happens with urgent calls? An immediate alert, and live transfer to your on-call phone if you request it.
- What happens with everything else? Take the details and call back in the morning.
Route calls after hours
Use your carrier's call forwarding (or schedule-based forwarding in your phone system) to send calls to the answering line in the evening and on weekends. Or forward only when you don't answer.
How RepOnRing AI handles a night call
It answers with your business name, says it's a virtual assistant and that the call may be recorded, gets the caller's name, number, address and problem, gives only the safety steps you approve, flags urgent calls, and emails you a summary in about a minute.
Plans that cover after hours
After-hours coverage needs Pro ($119.99/mo, 24/7, 300 minutes) or Premium ($149.99/mo, 24/7, 400 minutes). Starter covers business hours only. All plans have a 7-day free trial.
Trade pages: Plumbing · HVAC · Roofing · Electricians
Frequently asked questions
Will it promise a technician will come out?
Only if you tell it to. By default, it takes the details and tells the caller you'll get back to them.
Can it tell real emergencies from routine calls?
It uses the rules you set and flags calls that match them. Check the summaries the first week and adjust the rules if needed.
Is it really 24/7?
Yes, on Pro and Premium.