Frequently asked questions

Yes. You keep your number and your phone company. You turn on call forwarding (all calls, or only when you're busy or don't answer) to your RepOnRing line. Turning it off takes a few seconds.

Minutes. As soon as you finish Get started and checkout, your receptionist is built automatically from your services, hours, service area and emergency rules, you get your own local number by email with call-forwarding steps, and you can test it by calling it yourself before forwarding your line.

You set the emergency policy (for example burst pipes, no heat, active roof leaks). The receptionist flags those as URGENT and alerts you right away. Live transfer to your cell for emergencies can be set up on request.

Starter includes 125 minutes (about 40 calls), then $0.30 a minute. Pro includes 300 minutes (about 100 calls), then $0.25 a minute. Premium includes 400 minutes (about 130 calls), then $0.20 a minute. Your dashboard shows minutes used against your plan's included minutes.

On Pro ($119.99/mo) and Premium ($149.99/mo), yes. Starter doesn't book jobs in your calendar: it takes the caller's name, number, address and job so you can call back. On Pro and Premium, in your dashboard calendar you set the times you're usually open for each day of the week and how many jobs fit in each (for example, 3 trucks at 3pm means 3 bookings). When a caller wants to schedule, the receptionist reads off your real open times, books the one they pick, and that opening is taken off your calendar. You get an email with the caller's name, number, address and job. It only offers times you've set, and you can block days off or cancel a booking any time.

Pro ($119.99/mo) and Premium ($149.99/mo) answer 24/7, including nights, weekends and holidays. Starter ($59.99/mo) answers during business hours, defined as Mon–Fri, 8am–6pm your local time; it isn't 24/7. Outside those hours the receptionist tells callers you're closed and takes a message for you to return the next business day.

Every plan starts with a 7-day free trial. No contract. Cancel anytime and just turn off call forwarding.

Call details are used only to run your receptionist and alert you. We don't sell your data or your customers' data. See our Privacy page for details.

On Pro and Premium, yes: when a caller speaks Spanish, the receptionist switches to Spanish and takes down their details. Starter answers in English only. Try the Spanish demo on the Demos page.

New accounts start on demo limits: calls up to 3 minutes and 10 calls a day, so you can test it safely before going live.